Alexsys Corporation - Service Options for Alexsys Team® Products

Effective November 29, 2006

Alexsys Corporation offers the following Service Options to our customers: 

All Team software should be up-to-date in order to receive these services. 


   
Standard Service

Standard Service includes:

Standard Service is included free of charge with your purchase of Alexsys Team product licensing.

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    Premium Service

Premium Service includes:

Premium Service costs 15% of the list price for all your software licensing. 
The Premium Service term is 1 year and begins on the day of your initial purchase.

Premium Service includes support for all Team software products (Team Standard, Team Pro, Team-Web and WebEntry) in the following technical/product areas:

Premium Service does not include:

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Frequently Asked Questions

How do I find my current Support Service status?

To find out what your current Support Service is, select Help | Support Service Information from Team.

You must be ADMIN or a user with System level access to obtain this information.

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What happens if I purchase additional licensing?

If you do not have Premium Service, you are charged only for the additional software licensing you purchase.

If you have active Premium Service:

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What happens if I do not have Premium Service?

If you do not purchase Premium Service:

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What happens when my Premium Service is about to expire?

When your current Premium Service is about to expire:

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What happens if I do not renew my Premium Service?

If you do not renew your Premium Service:

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What happens if my Premium Service has expired?

If your Premium Service has expired, you can re-activate your Premium Service by purchasing the service.  A 10% re-activation will also be added.  If you choose not to re-activate, then you will only receive the Standard Service benefits.

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What happens if I currently have Extended Support?

If you currently have active Extended Support, you are automatically upgraded to Premium Service. When you are ready to renew, you will be renewing your Premium Service.

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What happens if my Extended Support has expired?

If your Extended Support has expired, you are not automatically upgraded to the Premium Service.  You can re-activate by purchasing Premium Service.  A 10% re-activation fee will also be added. If you choose not to re-activate, then you will only receive the Standard Service benefits.

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What happens if I currently have Standard Support?

If you currently have Standard Support, you will now receive the Standard Service benefits.

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What happens if I have licensing for an Alexsys Team 2 FreePack™?

If you currently have licensing for an Alexsys Team 2 FreePack, you will receive the following service benefits.

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Contact Us

If you have any questions, please contact us at sales@alexcorp.com or call our Sales Dept. at 1-781-279-0170.